At Halala Store, we are dedicated to ensuring that your shopping experience is seamless and satisfactory. Please review our shipping and delivery policy below:
Order Processing:
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Delivery Times:
Standard Shipping: Delivery typically takes 3-5 business days after your order has been processed.
Expedited Shipping: Delivery typically takes 1-3 business days after processing.
Shipping Rates:
Standard Shipping: $5.99 flat rate for orders under $50. Free for orders over $50.
Expedited Shipping: $15.99 flat rate, regardless of order amount.
Shipping Restrictions:
P.O. Boxes: We do not ship to P.O. boxes.
International Shipping: Currently, we only ship within the United States.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
Delivery Issues:
Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at [email protected]. We will work with the carrier to resolve the issue promptly.
Damaged Items: If your order arrives damaged, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Contact Us:
For any questions or concerns regarding shipping and delivery, please reach out to our customer service team at [email protected]
