At Halala Store, we aim to ensure your complete satisfaction with our home essentials. If you’re not entirely pleased with your purchase, please review our returns and refunds policy below:
Return Eligibility:
Time Frame: Items must be returned within 30 days from the date of purchase.
Condition: Products should be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return.
Return Process:
Initiate Return: Contact our customer service team at [email protected] to request a return authorization.
Prepare Package: Securely pack the item(s) in their original packaging, including all accessories and documentation.
Shipping: Ship the return package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds:
Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days.
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to our error or a defective product.
Exchanges:
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
Contact Us:
For any questions or assistance regarding returns and refunds, please reach out to our customer service team at [email protected]
